JD Powers is supposed to be totally non-subjective and the rankings are based on the number of consumer complaints and warranty repairs. Sounds like JD Powers agrees with many owners on this forum that have add issues with their Crossfires.

The Crossfires problems have probably been magnified by the poor support & training at Chrysler dealers (most repairs seem to require long and multiple visits), and the small population of Crossfires manufactured (which I believe is factored into JD's calcs).