Ummm, can I just point out something quite personal to me? A technician in any specialty does his or her job according to what he/she is trained. I am, and know many technicians, that are 100% competent in troubleshooting and fixing problems associated with the proper tools and training available. I will say that the title/position of a technician has and always been (and onward) filled by people who never should have been certified. Like all bad apples, they give real technicians a bad name. Just as the few bad apples give all related, a bad name. Please don't paint all of us, with that single stroke of incompetence, it offends. There, I'm OK now.