Originally Posted by
onehundred80
Calling the window problem a safety problem is a bit of a stretch as far as I can see. It's not like the window falls put and hits the driver on the head. I can see why people are upset, but frankly most are 2nd, 3rd or whatever owners. Buyer beware blah blah blah ....
I doubt that this will go anywhere any time soon if ever.
Maybe not. We happily bought our brand new Roadster Limited in 4/05, for about 40K (MSRP). We truly enjoy our car. When our window came loose we asked Chrysler for help, over time they offered only $900 credit towards the $2,500 replacement, they refused to negotiate, would not put the 30 day offer in writing. We felt $1,600 copay was not fair. Turned it down.
They should have fixed all original owners, maybe not 2nd & 3rd owners etc. As someone said: Chrysler knows nothing about "good will". Perhaps they should not have helped anybody. After how we were treated, we are trying to hold Corp. responsible for their ill-advised decisions.
Not too sure about "most are 2nd, 3rd...owners" because complaints became numerous by 2009 and after "Kane's" thread about the TSB in Fall of 2011, and continued steadily for all model years. We contend that any fixed window is a "critical vehicle component that separates from the vehicle...causing potential risk of accident"...etc, (NHTSA language). Electrical heated defroster function is jeopardized along with potential wiring harness damage from flooding of the rear end (snow/rain etc) This could even go undetected for a period of time. NHTSA will decide if they consider this risk to be "reasonable" and a "safety related defect".
It is Not normal wear, nor simply an "inconvenience to the owner", as NHTSA initially suggested to us.