I bought mine at a non-5star dealer. They were VERY nice and gave me a VERY nice deal. I didn't reazlie they weren't a 5-star dealer until after I got done with the paperwork and the sales manage came out and gave me his "thanks for buying from us" speech. That's when he told me that they are trying to earn their 5-star status. He told me that if I felt they gave me 5-star service, that he'd like me to give them high ratings on the customer satisfaction survey that I'll be getting in the mail.

Aparently the DC custumer satisfaction survey that you get after buying a new car is what determines whether or not they can be a 5-star dealer.