Got my car back this PM before the rain started pouring. the illuminated sill plates didn't work at first, luckily the CF mechanic was on his way out for home and stopped by to check whats wrong. He spared a little FREE TIME to fix it and he did! I was thankful to him and I realized I wasn't very unlucky at all! :-)

CONCLUSION: I think some dealerships didn't make it to 5 Star because of some undesirable attitudes of their employees. Even a single individual employee can wreck their overall reputation.

" It is customers who bring one or more customers to your business by word of mouth and it only takes a single customer also to drag hundreds of customers away from your business by word of mouth"

Just like the Service Advisor that didn't call me yesterday now told me he called my office and left a message! :roll: I told him how did he get my office number when the number I gave him was my cellphone number since I'll be out of town? ops: Checked my messages in the office...nobody from that dealership called and left a message. ops:

I apologize that sometimes we pre-judged the dealerships but it's just that we can't help it! :shock:

I love the car and I hope I'll learn to love DC