Originally Posted by
bbsrt6
Fla_Xfire_SRT- I ended up buying one of the remy alternators from rockauto and it was a perfect match, but I no longer see it listed on their site. It was around $220 with a $90 core charge refund, so after that it was $130. Rockauto goofed when they sent the first one to me though. I ordered the remy with the 8 groove pulley, which it showed in the picture and in the description, and they sent me a remy with a 6 groove pulley that was flush against the alternator itself so it wouldn't even spin. I sent it back and they sent me the right alternator/pulley and its been on the car for a couple months now with no problems (knock on wood). Rockauto was good to me, but I don't like how they have their customer service set up. You can't talk to anyone on the phone if you have a problem. They provide no way to contact customer service via telephone if you have a problem. Instead, they want you to fill out this form and one of their representatives will email you back. Oh well, still better than having to deal with an alternator repairman who claims he can fix your alternator, but then can't get the right parts and takes forever and then wants to charge you for an alternator you can't even use.
Yes rock auto has a weird way of addressing problems with parts that are wrong. Just as posted above, I also had a problem with them when their 'fitment' tool said 'X' would work, but when received 'X' did not work. Filling out the form, you MUST fully document why your 'X' didn't work (Pictures help a lot), and they will get back with you. Glad your situation worked out with the alternator!
One thing I learned from the last three dealings with rock auto, they do not package parts very well. If your box is damaged in any way, make sure you have it documented on the delivery ticket (if you meet the truck). When you open the box, fully inspect the item. Physical damage resulting from inadequate packaging is a lot easier to return when you have good quality digital pictures (dated) when you open/inspect the item. I would NEVER try to install a damaged item, it just compounds trouble for you trying to get them to replace it. I would also suggest you DO NOT take apart your vehicle UNTIL your satisfied the item is correct and not damaged. This makes it a lot easier to return the wrong or shipping damaged item. Although you cannot tell until installed (if the item does not work as intended), you will have narrowed down the exact reason (protected yourself) with them, for a replacement.