Originally Posted by Sharonaln67
I wrote this to Dr. Z:
Can you please tell me why Chrysler considers it normal for a $40K 2005 Crossfire Roadster w/ 9,000 miles to do the following? Hard shifting? No reaction when at a stop, even though I'm mashing down the gas pedal? I'm disturbed that you consider this to be normal for a sports car. So if you fear for your life when you're in the middle of an intersection and your car won't move, its normal? If you feel like you're getting whiplash, its normal? How sad. I want a better answer!
Anyone want to make any bets that I will not get a response???
Sharon
Hey guys,
I promised to let you know if I heard from Dr. Z and well, I did not make it past the gate keepers but this is what they had to say:
Dear Sharon:
Thank you for contacting Dr.Z. Your message has been forwarded to us for response.
I regret your dissatisfaction in the performance in your Crossfire and
appreciate the time and effort you took to bring this matter to my
attention. Comments like yours are one way to learn of problems that may develop and improvements desired by customers. The information
received is used in product development and quality analysis.
DaimlerChrysler Motors Corporation has made tremendous gains in customer satisfaction and vehicle quality. Apparently, your expectations have not been met. Please accept my apology for the problems you have experienced.
Thank you again for your "Z"mail.
Sincerely,
Jonathan
Senior Staff Representative
Dr.Z's Customer Action Team
What a response, eh?