Originally Posted by Hangman

Yes the car was at the dealer for 3 weeks. Not a big deal since its not my daily driver. I guess the frustrating part was that they did a bad job of communication. They are a certified Crossfire dealer with a Crossfire tech. They for some reason just didn't have the software and interface to program the air bag, and had to ship it to another dealer to do it. They at one time had it, but I guess since they don't work on many Crossfire, that and a recent location move for them, may have gotten the special tools mis-placed.

I do believe it happen as described as Chrysler Corporate Customer Service was also involved and also checked up on the dealer as well. I must give a nod to Chrysler Corp as their Cust rep was the one who followed up with the dealer and gave me updates along the way. The dealer service advisor's communication was lacking at best.