So I spoke with a higher up service manager from the dealership yesterday and he was helpful. He seemed very concerned why they drove the car and did not actually test the srs system. He admitted that they did NOT hook it up to the Star scanner and that their dealership had to borrow/rent one from another dealership anytime they needed one. He stated he would refund me and look into getting the scanner. He mentioned they had another crossfire there also that had the recalled airbag swapped and that the SRS light also came on soon after. Uh oh, looks like we may have some bigger problems with this recall.