Its nice to see that you guys know what you're talking about... care to tell me what all this is? LOL

I printed it out and will share it with the tech... I have already shared with him so many things you guys mentioned that he probably thinks one of three things right now:

1. That I'm a pain is the patooty;
2. That I'm an informed consumer; or
3. That I have friends in high places that keep me informed

Personally, I think its the first one... I mean, who am I but a woman trying to tell a man how to fix my car??

I love you guys!