Guest I was assuming you were dealing with Chrysler and not a dealer.
"If you need additional help or assistance with your MoparŪ Vehicle Protection plan, please contact us toll-free Monday through Friday from 8:00 a.m. to 5:00 p.m. EDT
1-800-521-9922 (in the U.S.)1-800-465-2001 (in Canada)
http://servicecontracts.chrysler.com/"

Have your plan number available.