I followed up to Mr. Phelan at the Detroit Free Press today with this:
Mr. Phelan:
A little more info on this FCA snafu.
Below is a short video made by an aftermarket supplier - Needswings - which is in your area. They made this remove-and-replace video to show what the symtoms are for a failed SKREEM module and what a simple fix it is - IF you have a properly coded replacement part. I ordered (and paid for) one at the inflated price but as you can see from their web page Chrysler gives no ETA for delivery. Making this part is not the problem - they exist and are in the MB parts inventory and if I had an MB VIN instead of the Chrysler code I could pick one up from them for $270. retail but they can’t access the “code” number that needs to be put in it because Chrysler controls the codes. So I, and a lot of other Crossfire owners are left with cars that can’t be started, driven or sold. That ain’t fair.
NeedsWings Performance Products. Crossfire SKREEM and Antenna Ring
We are all stuck with sizable investments in these cars and ongoing expenses for license plates, insurance, etc. I’ve tried several times to get somebody at FCA to address this issue but can’t get a response to any of my queries addressed to Manley, Chrysler Customer care, even MOPAR. I sent Mr. Manley copies of my DL, current valid (and paid for Illinois registration, even my insurance card. No response. That’s no way to instill customer confidence in the buying public.
I found this listing on an FCA web page but can’t come up with an address or email for this gentlemen who says he is “Here when you need us. Can you contact him and send him what I have sent you? Much appreciated if you can
Dale Jewett
Do you know your blood type? Mine is 100 octane (not your standard blood bank classification). At any given moment, I’m thinking about cars – driving one, fixing one, buying one or (in my dreams) restoring one. So I love to tell stories that involve horsepower, brake and wheel diameters and 0-to-60 times – and the people who make it happen. Because behind every awesome vehicle are amazing people with vision and the desire to make it a reality. I cover Mopar, Dodge, SRT and motorsports for FCA Digital Media. I learned to drive on a 1973 Jeep CJ-5 with the rare Super Jeep option package and three-speed manual transmission. I still belong to the dwindling club of people who prefer to shift their own gears, and think the best way to drive is with the top down!
HERE WHEN YOU NEED US
Have a question or need some help? We're here for you day and night.
Yeah, right.
I’m really getting frustrated. Maybe you can suggest a high visibility location near their HQ that I can tow my little yellow roadster with its Chrysler badging to park it with a big sign - “Why does FCA screw vets that bought Chryslers???