I just sent my second letter, below, to Manley. And I heard back from Mark Phelan just a little while ago, he said he has contacted someone at FCA "who may be able to help." Progress perhaps. He's the first one to respond and follow up.

To:
Mr. Michael Manley
CEO - FCA US LCC
1000 Chrysler Drive
Auburn Hills, MI 48326-2766 August 29, 2019

Dear Mr. Manley,

I continue to attempt to contact you in the hope that you will help Chrysler customers that have been left in the lurch. I wrote you last week about the failure of FCA to stock and sell Crossfire Owners the vehicle specific SKREEM Ignition Immobilizer Modules we need to be able to start, operate and drive (or sell) our cars. Chrysler produced and sold 75,000 of these cars, every single one of which which cannot be operated or repaired if it has a SKREEM module failure.

This part is/was standard for the MB SLK that the Crossfire is based upon. It was produced by SIEMENS as part # 1708201826, and is still produced and stocker in the MB parts system, but unfortunately because the part is “theft related” and our Crossfires have Chrysler VIN numbers which the MB computerized parts system will not recognize, they cannot sell them to us. Anyway, the unit that will work in my car must have a special code inserted, a code that only Chrysler has. No code, no tickee, no washee. Everyone I have tried to contact at FCA, and the three local Chrysler dealers I have visited, have either not answered my S.O.S. offered asinine solutions such as”try the aftermarket” or told me they can order me one if I pay an inflated price for it, in full, at the time of ordering it, non-refundable, and no ETA for the part.

I read that you have an engineering background, and made a big success for Jeep in your former role. I hope that your knowledge of engineering means that you understand that your customer owners who bought, paid for and are now left sitting with cars that are usable only as lawn ornaments, and that the only way to get these cars back on the road is if Chrysler sells us the specific part we need.

I’m 81 years old and running short of time. I can’t afford to keep licensing and insuring a car I can’t use. How about getting me, and the other Chrysler customers that need these parts - and they are many - what we need. I attach here a short video that shows just how simple a repair this would be if we just had the properly coded part.

http://www.needswings.com/skreem-and-antenna-ring

I’m so desperate’ I’ve ordered and paid for a part from Needswings. If I walk in the parts department door and have an MB VIN they would sell me this module for $270, and I’d have it in two days. If I go to a Chrysler stealership they want about $550. for it, pay up front, non refundable, same part, and can’t tell me twhen I might get it. I ordered and paid for one from Needswings when they thought they would have them “soon”, but now their web page (see above link) says no ETA, and they do give a refund if Chrysler does not code and supply a part.If servicing your customers with vehicle specific parts is a pain in the *** to FCA you should not use them, or perhaps have some aftermarket firm like Needswings handle it for you.

The MB’s parts system said they recently had 600 of these units in their parts worldwide inventory. How about you personally call up your counterpart at MB and ask him to do you a favor and loan you a dozen or so of these modules and get whoever it is in Chrysler who does this to program in the code and ship them to me and Needswings and the other people who need them? A small thing for you to do, a big help for us, and a nice “Chrysler Cares” item for the automotive press and public.

Please act to correct this problem, now.

Thank you.

Anyone else stuck in this situation - there's the address.