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Old Nov 26, 2019 | 01:37 AM
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GraphiteGhost
Senior Member
Joined: Jul 2009
Posts: 6,323
Likes: 775
From: Central South Carolina
Default Re: 3M Products Now at RockAuto

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In dealing with rock auto, I would suggest making sure the application is correct first by documented email/record (and) finding out BEFORE their 30 day 'drop dead' limit of liability (can't reason any other explanation given the facts)! In the former (even when their website says compatible), your screwed after paying any monies! I got screwed trusting their website search (and listing) on parts needing future installation (yearly maintenance). Their customer service reps refused to adjust after I proved they made (and still continue to list wrong) mistakes. They (CSU) closed my CSU issue without my requested up-channeling to my utter disgust. Someone decided to not bring this issue to the attention to management (regarding the fact I did due diligence and afterwards tried to have it corrected). I got screwed due to a non-flexible defined 30 day time limit, they refused to accept they made a listing mistake OR make an adjustment for the correct part. Last time I checked they STILL wrongly list a number of parts listing mistakes for my Ford, to date. Nuff said!


not the first problem with them, probably not the last (if I can ever buy from them again)! BE CAREFUL!


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