Originally Posted by
RockAuto
Hello,
We are sad to hear that you no longer shop with RockAuto. Please keep in mind, that just like any other retailer, we have to set a limit on the return period. If you would have contacted us during that time we would have definitely sorted out the situation.
Thank You!
RockAuto.com
WRONG, if you were confident about customer service, you would not be standing behind a concrete drop dead date. That's what you told me when you cancelled my request to further up channel my issue. You send out parts that don't fit and if YOUR CUSTOMERS don't catch it soon enough, you say 'whew' got away with another one. Bad for business and I hope word spreads around until it hits YOUR boardroom AND bottom line. The impitus is The Customer Is ALWAYS Right, you are 180 degrees off that and believe The Customer Is Always Wrong If They Don't Catch It Soon Enough. You waste customers time, effort, and energy when they get to tearing down their cars/trucks/vehicles and then they find out you sent out misfitting crap. Years ago, you folks were 100% for the customer, now your in for a quick buck. Shame on your corporate policy and image!
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