Originally Posted by donnycross
It sound to me, being in the service bus, the problem is more with the service department and the district manager. There is always a way to go over there heads and with a problem that is that easy to see, would have to be covered and taken care of. If they're not taking care of you try another service department or call chrysler direct at the 800 number.
I hate to burst your bubble, but Chrysler service is crap. Once you go to the Service Manager, the Dealership Owner and finally the District Service Manager, you have reached the end of Chrysler involvement with your car, unless you lemon law it. The District Service Manager has the final say. The Chrysler customer service 800 number is worthless. All they will do for you is contact the dealer, find out their side of the story and get back to you telling you what you already know. They will not elevate your issue or give out phone numbers to someone that might be able to help you.
Been there and done it all. I speak from experience... I've had just about every problem you can have with the Crossfire, from a transmission swap, a rear end replaced and most issues in between. I got most of them fixed, but for the most part it was always an uphill fight.
Do some searches on Chrysler service. There have been a handful of members that spouted off that they had an inside line to the higher ups in Chrysler to get their issues resolved. None of them have ever shared a name or phone number with other members that needed help.
I do like my car, it is a keeper but as I've said in the past... "the Crossfire being sold and serviced by Chrysler is a three ring circus all in one ring".