I realize that proper packing, handling and shipping costs time and money.
We used to include packing and handling costs in the selling price and just add the shipping costs, it helps the price shock when buying. Over the counter sales can be discounted which helps any similar future sales.
With more and more parts being shipped due to the crisis it is helping future sales.
My dealings with Rob in person at a show and via mail have been very positive.
Some sellers forget that the buyer is all important, you may not like him and he may not buy from you again but neither will any of his friends if he says the service was bad.