Originally Posted by andrew
“…the service manager has agreed to order all new replacement parts to make it like new again... and repair the seat as needed. what a nightmare... it never fails... you take your car in to solve one problem and you end up with many more.
i had to vent... thanks for listening.
Andrew... I know your frustrations, I’ve been there many times during the past three years with the problems my car has had. You may remember the seat fiasco I went through to get my seat padding fixed correctly (I posted pictures of my drivers bottom seat cushion). That was the last straw for me. At least you have a dealer who will make things right, that’s a lot better than most of us have it. Good luck…
Originally Posted by MMZ_TimeLord
It took three tries before I backed the service manager into a corner to say 'FIX IT OR I GO TO THE REGIONAL MANAGER!'
Wow!!! You must be Alpha male x 100, leader of the pack and a super hero all rolled into one package, or are exaggerating a bit!!! How do you back a grown adult service manager into a corner and threaten him,
'FIX IT OR I GO TO THE REGIONAL MANAGER!'? I’m sure you had him trembling in his boots. Would you mind sharing your technique?
Seriously, I haven’t run across too many service managers that are intimidated by a customer OR their demands. You have every right to see the regional manager, and most will set up an appointment for you with no argument, there is no fear involved. In fact and more often than not, the regional manager will side with the dealership… and don't forget, with Chrysler, the regional manager’s decision is the final word, which in turn gets you out of their hair.
Just a side note, before requesting an appointment with the regional manager and getting him involved, discuss the issue with the dealership owner first and see if he will make things right. As I said above, once a regional manager has ruled against your issue, the dealerships are no longer under any obligation to for that particular problem… unless it becomes a recall issue down the road.
Originally Posted by Thirteendog
I had my oil changed Tuesday, and told them I still have the problem with the interstate speed rear end noise. They wrote it down on the ticket, but the service manager told the tech not to check for it.
Dude, you’ve mentioned your rear end noise several times. Either you’ve missed my responses to the issue, or have just ignored them. The rear end noise IS a known issue with Chrysler. Have your service writer/service manager get on their computer and look it up in their symptoms/trouble shooting guide… it’s in there with the recommended corrective action, trust me… been there, done that, and had mine replaced.
Originally Posted by FirebaseD
If you got a problem with your Crossfire and Chrysler will not, cannot fix it, then by all means file your complaint with the federal agency that issues recalls on automobiles... it just takes a second or two and next thing you know Chrysler is mailing all of us a "Bring it in and have it checked out" letter... hooah.
Here is the link:
https://www-odi.nhtsa.dot.gov/ivoq/
FirebaseD... that is a very good site. Thanks for posting it, other members may have not known about it.
Just a reminder, the NHTSA does not get involved with issues of bad or poor dealership service per say. They deal with safety related issues. From the NHTSA's web site, they tell you, "Your complaint information will be entered into NHTSA's vehicle owner's complaint database and used with other complaints to determine if a safety-related defect trend exists".