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Old Sep 8, 2006 | 01:32 PM
  #19 (permalink)  
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Sharonaln67
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Joined: Jun 2006
Posts: 649
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From: Ozona, FL
Default Re: service nightmare...

Originally Posted by Fritzauf
OUCHE!! Sorry to see those NASTY scratches. Obvious carelessness. I would think the Chrysler service dept. would bend over backwards to correct this and should be very worried about their service rating.
If they don't get it right I would be standing on the Managers desk.

A report to NHTSA with your photos may be beneficial if their attempt to correct it isn't to your satisfaction.

Or you could have Sharonaln67 give em a call. ...

Good luck and keep us posted. I'll join the gang if a lynching in in order.
I did not give up and kept calling my contact well AFTER the area manager said my car was fine (what an a&&). Lo and behold, the car was NOT fine and after having another dealer work on my car, the found the problem and fixed it and well, NOW my car is fine.

Be persistent - if you were in FL, I'd give you the number of the person I dealt with. But I can only recommend going online, finding all the DC email addresses you can find and start blasting them with the same strong message... it worked for me... but it was not easy, tons of work on my part but in the end, I got what I wanted - a car that runs the way it’s supposed to.

Companies of this magnitude do not make it easy to get assistance anymore then do they really want to hear from us - that toll free number and Ask Dr. Z are pure BS...

If I can do anything to help, please let me know and I will! Good luck!!!
 
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