Small update:

Big surprise, I did not receive a call today although I was assured I would receive one. After work I called them again to find out the story and I was told that the part came in, but it turns out that the blower motor went bad. The 'good news' as they told me was that the resistor did not fail again so I would only have to wait till tomorrow (theme of this whole experience) when the blower motor would arrive. I was told once that the procedure to replace the motor was easy and then I was told by the service manager that it was a difficult process. Yet again I was assured I would receive a phone call tomorrow when the car was finished. It will now be over a week for this car sitting in their lot. I am very very nervous that I am going to have to deal with some sort of damage to the car when I go to pick it up. Not much I can do, and they sure don't make me feel good at all about their part of this situation.