Re: Poor Service at Sport Chrysler
I certainly sympathize with your plight - and the dealer might have been totally at fault - especially for not calling to advise of status. Its this sort of service - or lack thereof - that gets people rightfully upset.
However, sometimes parts do get held up in the mail, and the dealer may be restricted in where they can get parts from - though it certainly seems reasonable to assume they could get them from another Chrysler dealer!
Just last week I had a Miata repair held up. Part ordered was to be delivered the next day - took three days and then it was the wrong part. Total time, 6 days. The rest of the story is that since we order a lot of parts, I know that this dealer gets things right 98% of the time, and the parts are correct as ordered and delivered on time. It's that dang 2% that seems to generate a lot of head aches for everyone concerned - dealer and customer.
Henry Payne