cprgirl - I was told that I was entitled to a rental since my car is a '05 and only has 6k miles. I don't know what you need to qualify though. Additionally if my dealer doesn't have a car on their lot they send me to enterprise. The best thing is that each time I talk to them they 'reassure' me that I should know technically I am only covered for 5 days but they will take care of the rest of the bill. To me something like this should not even be mentioned to me. Its not like I chose to keep my car there, they should be paying for it without even telling me about it.

hpmotors - A family friend is the general manager of another Chrysler dealer and he checked to see if they had actually ordered the part for us and they did but waited till Friday to do so. Additionally my family is in the service business and it is just lack of care for them not to check other dealers to find out the fastest way they could get the part, especially after they were told how long the part was going to take to arrive. Needless to say I will probably be making the much longer drive to the dealership where our family friend works so that I am made to feel like I bought a Crossfire from Chrysler not a PT Cruiser.