Once you pull the weather stripping away from the door Shine Light in the hole you will see the screw( passenger side is left hand thread driver side right hand thread) it is a number four flat Allen head screw once you get that screw backed out(and the screw will fall out so be careful, once you get the screw backed out take the Allen wrench and just push on the screw while pulling on the small handle from the exterior of the door the small piece will come of the car ( once you get the small piece off either tape the threads of the screw because it will fall or you can find a nut that fits that screw and just leave it screwed to the car) the big long handle just wiggle it and pull towards you it will come off. yes those instructions suck and don't make no damn sense trust me I know. I went through this last week. Once you get the handles off the car remember to keep your windows down roll down a bit so you can reach in and open the door. If you want you can call me 404 452 9046. Mary Diaz