You mentioned 19" wheels. If you bought the car used and it has 19" wheels on the front they are not original equipment and Chrysler does not offer them as an option (unless someone installed a set of rear wheels on the front). Some aftermarket wheels (cheap ones) can be of poor quality to start and be very prone to road hazard damage.

How many miles did you drive it after you hit the pothole? Did you feel the vibrations right away? If your tires are cupped that would indicate that you drove it that way for some time.

It appears your Chrysler dealer's service department is less than stellar. If you can, try another one. Maybe someone on the forum can recommend one to you if you let us know where you are.

As far as the tire chain goes. The mechanics at those shops are not always the most experienced and need help from the customer in diagnosing the problem. Did you mention that you hit a pothole to them?

As mentioned in an earlier post, the Crossfire uses very low profile tires that can make them more prone to wheel (and tire) damage hitting potholes and curbs. But that is true of any vehicle with that setup.

We all need to be aware of changes in how our cars drive and address those problems as soon as possible, before they become more serious and expensive.

Good luck,

Karl