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Been there done that... Happened to me with oil filters pre-purchased because the 'price was right'. Long story shortened (already posted this before), they didn't even pull/change the listing after multiple contacts after the fact pointing out their 'error'. I guess their 'experts' aren't experts at all, and the customer is dumber than dirt when it comes to their listings showing what part goes to their vehicles. In closing, I had to eat the loss (remember, pre-purchased future oil changes, identified just beyond their 'return' window).

IMHO R/A would do well to have a 'human CSU' email/person(s) that has the power to actually 'serve their customers'... I feel with them it is 'just About the Benjamins'


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