Hello I'm not native speaker of english so I don't understand something, please reply this thread.

Yesterday when I was to opening the hood and the interior of the car fall down, not completly but fall.

Attach video:
https://drive.google.com/file/d/1pKe...ew?usp=sharing

What I can do to fix this? Should I to talk with and specialist? What are the specialists called?

Anything would help, it's appreciated.

Thank you for read!