Re: "5-Star" Chrysler dealership service dept admits inexperience w/their own cars
crossfireGal just because the dealership has a Crossfire certified mechanic doesn't necessarily mean that is who will be working on your car. This little fact I discovered first hand first by speaking to the gentlemen that was trying install my replacement weather stripping first on the wrong door and ended up damaging my driver side door pull. Then the manager of dealership confirmed that any of their mechanics may end up working on my car. When you encounter problems like this with your dealership it's time to contact the regional manager lodge your complaint, not that it will do any good but it does feel satisfying, and request recommendation to another dealership. My new dealer end up replacing all the weather stripping and repairing the damage the other dealerships mechanic inflicted, plus they also took care of a couple of recalls that needed done.