On one hand I can see that (that going in or calling would get better response). They can hardly ignore you if you're standing before them. But doing that is more time consuming, and coincides with my working hours, so being able to email them is a lot more convenient. My thought is if they don't want to be in the email game that is perfectly acceptable - they should simply decline to provide an email address/online request form; but if they advertise on their websites that you can contact them through their online contact form, they need to review and reply to them. To me that's just good business, Crossfire or Honda or BMW or Pinto!

(Also all of my e-mail contacts were through websites belonging to the local dealers, not the cookie cutter email link through chrysler.com).

Thanks.