Originally Posted by GraphiteGhost

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If this doesn't spoil the food! After posting (or after my problem with RA and their CSU representatives), my account 'disappeared? Well RA, all I did was reopen my account. Used the same email address and put in a new password. Funny, the email address wasn't flushed from RA system, just my password access. So, the 'new' RA account is the same email addy but with a different password. We'll see if what I ordered will arrive, be what I ordered, and will FIT this time! Not like the 5 parts I ordered the last time, and they refused to take back after I found out the part would not fit and that the webpage posted the wrong part number for my vehicle. I think I'll check their part listing again, and see if the ever CORRECTED the listing errors! Yes, ERRORS. So, to finish, they cut me off after two CSU reps would not adjust, then asking to further up-channel and they closed the inquiry (then today I find out I could not order again because my PW would not be recognized). I then opened a new account with the same email address, just changing my PW, I ordered parts. Now I'll go see if they ever corrected the parts listing that recently was still listing the parts incorrectly. I'll come back here and edit this post and let all know the outcome of the parts search listing either corrected or not.


Figures, they did not correct the multitude of errors on their parts listing for one of my vehicles. How they do business when they ignore obvious parts numbers listings that cause customers problems, I don't know. They should be appreciative that someone tried to help them fix something that costs them money (and pi$$es of their customers with wasted time and a vehicle now out of order until returned to running service). RA CSU are ingrates, asked for up-channeling my issue and after two CSU reps, they not only closed out my issue BUT also locked my account (see above).


Anyone else have a problem with RA on an order? Please, if you didn't, I would appreciate you don't reply. Successful ordering from them is not why I started this post. CHECK CAREFULLY, THE PARTS YOU GET FROM THEM. In the past, they have cost me money and a whole lot of time under my vehicle only to find after partially dismantling something, the dang part(s) were the wrong ones for the application THEY listed it for.


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Originally Posted by GraphiteGhost

That sounds like an excellent idea. Just bitc hing around here and my neighborhood really doesn't hit anything that would draw their supervisory attention (like I wanted to do with my request to further up channel). There was a couple of amazon items that were just ever so slightly higher priced than RA, so might just take all my RA business to them and fleabay. Sad part is, they had pictures of the site parts errors and all they did was close my issue and block my PW. The thanks I should have gotten if they cared, no, site is still listing them wrong.


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