Re: the saga continues... please advise...
Originally Posted by andrew
~ the latest letter from budget (4.10.07):
Dear Andrew Smith,
Please be advised that I personally spoke with the Service Manager, at Crown Chrysler, and he stated that even though the dealership provided a replacement vehicle for your use while your personal vehicle was being repaired, you as a consumer, still have an obligation to either accept or decline any optional services offered to you to protect your interest while using a rental vehicle. Since you did not accept our coverages, we are holding you responsible for the damages to our vehicle.
As you where advised during our telephone conversation on Monday, April 9, 2007, if this claim is not paid in full, this file will be forwarded to an outside vender for further assistance, You do have the right to file a claim with your own auto carrier for payment of the damages.
Budget does realize that you were hit from the rear by a uninsured motorist, however, our contract clearly states that the renter is fully responsible for the vehicle in the event they do not accept the loss damage waiver.
Should you have any further question regarding this, you can contact our office at the number listed below. Otherwise, we do expect payment in full by April 23, 2007, or this file will be forwarded to an outside vendor.
Sincerely,
Budget Fast Track Unit
Claims Department
Andrew, did you decline this? If it was not offered, and they never had you initial where you decline it, I would think you should be OK. Make sure you share this with your agent.
Last edited by FP; Apr 14, 2007 at 10:39 PM.