Originally Posted by andrew
~ the latest letter from budget (4.10.07):
Dear Andrew Smith,
Please be advised that I personally spoke with the Service Manager, at Crown Chrysler, and he stated that even though the dealership provided a replacement vehicle for your use while your personal vehicle was being repaired, you as a consumer, still have an obligation to either accept or decline any optional services offered to you to protect your interest while using a rental vehicle. Since you did not accept our coverages, we are holding you responsible for the damages to our vehicle.
As you where advised during our telephone conversation on Monday, April 9, 2007, if this claim is not paid in full, this file will be forwarded to an outside vender for further assistance, You do have the right to file a claim with your own auto carrier for payment of the damages.
Budget does realize that you were hit from the rear by a uninsured motorist, however, our contract clearly states that the renter is fully responsible for the vehicle in the event they do not accept the loss damage waiver.
Should you have any further question regarding this, you can contact our office at the number listed below. Otherwise, we do expect payment in full by April 23, 2007, or this file will be forwarded to an outside vendor.
Sincerely,
Budget Fast Track Unit
Claims Department
There is the key, right there in bold Andrew. You were not offered the opportunity to accept or decline the coverage. It is THEIR obligation to present the choice to you, thereby making you responsible for the consequences of your choice. Unless they can prove that you declined the coverage (they can't), then they are S.O.L.
Plus, they say that "our contract clearly states". Well, what contract is that? The one that you did not sign? The one that you were never given a copy of?
There is no way they can win this.