To all... There are two Upsolute reps in Northern Virginia. I contacted both. Like you folks in NJ are seeing, not all are as responsive as Wes and I experienced. If your guy is in contact with "Sonny", that's a good sign. They can also get the file from Minh (mntuning@verizon.net or p.pitstop @verizon.net).

I've still never heard from the one closer to my house (Woodbridge), but the guy in Fairfax got back to me next day, got the Crossfire data file from Sonny in a couple days, and I was chipped within a week. Be persistent... IMHO it's worth it. You will FEEL the difference.