What should I do? (headlight condensation & dealer)
I purchased my Crossfire used in February and ever since than the passenger headlight had been getting a lot of condensation when it rained heavily or when I washed the car. The headlight also has a problem that the adjuster does not work, I can't aim the headlight and its aimed pretty low.
In April or May I took the car to the dealer for an oil change and had them take a look at it and mentioned there was a TSB for this problem. They said they would order a new headlight, I was happy since it would also fix the "other" problem. During that period I had HID's installed. 2 months later the headlight arrived. I scheduled an appointment, had to rent a car and dropped the car off.
I got a call from the dealer telling me that they would not put the headlight in because there was a TSB for it, in which parts would be installed to vent the water. He also mentioned that the HID's could be the problem since the rubber piece had to be cut for the wires to go through it. I was furious and gave the guy a nice talk since I had to get up 2 hours earlier to drop the car off and get a rental, which I paid for.
Now I have to wait for the TSB parts to come in and nothing is done after 3 months of waiting for this.
Meanwhile I had purchased an extra passenger headlight on ebay and now I don't know what to do.
Should I take it to my body shop and have them install the headlight and than take it to the dealer for the TSB fix whenever the parts come in?
Should I contact Chrysler Customer Service as an irate customer and demand a new headlight since I was promised one? Frankly the headlight no longer looks very good since it's stained from the water inside.
Any other suggestions will be greatly welcome and appreciated.
Thanks in advance.