A leased auto is under warranty as long as he is within the warranty limits. If the car is over 36000 miles, he's out of warranty.
Extensive and Fenwick you are correct its not acceptable. We have an issue with a Mercedes we bought used a few weeks back and if its not fixed on Tuesday we are going to get ugly with Mercedes. Extensive # days and they just looked at your car? Too bad you can't move it to another dealer. How many miles on these cars guys?

Pat