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Old Jan 5, 2008 | 02:01 PM
  #19 (permalink)  
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golfergal
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Joined: Jun 2006
Posts: 637
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From: Northwest
Default Re: Passenger Side Mirror Snapped Off

Update: I called several part places and most could get me a side mirror for around $130.00 or so. A Mopar dealer could get me an Aeroblue one to match my car for $175.00...the others would have to be painted...

So, I call my local dealer and ask if they could order me a mirror...The guy I talked to acted put out that I even asked....with a lot of silence and me asking if he was still on the line with me, he declared that he couldn't find any "price" on the unit and that it might take months for Chrysler to even get back to him on such a request for this part as it's not uncommon for them to be very slow to get parts "if they can even get me one". I was pi$$ed, to say the least. So, I asked, "You're telling me that it might be months before you know if a part is available and cannot tell me what a price would be?". He then said, "No, I am saying that I don't know what it might cost and with a situation like this, it might take months....or, (he hesitated), it might take just a day or so....

WTH???? I mentioned that I had been contacted by several Mopar and parts suppliers and on-line the side mirrors are available, and he acted like I was full of it.

I know if my husband had called, he'd have been far more polite...I have an appointment to have my oil changed on Tuesday, and they are going to take a look at it...I'm not going to volunteer how the mirror was broken...I'll let them figure it out...jerks!

I am going to wait replacing it until it's looked at by their service department. The dealership is under new ownership, and I'm withholding judgment on their customer service until I see how my appointment goes.

In the meantime, my mirror is being held by duct tape...It's like I have my makesup smeared all over my face when I'm driving around....it just kills me!
 
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