Originally Posted by Cruiser
Well I picked up my car. What a story I got!
First of all, when you pay $100.00 for an oil change, they are showing they check "all" the fluids, and report if they find something wrong. Well I have been telling them for two years that my car had the rear end whine, kept getting told it was my tires. Have new tires now....still the whine....
So, I go and pick it up! They charged me $125.00 for the new fluid for the rear end. Because it was out of the 3yrs/36,000 miles. I have an 04'. So I talked to the service manager and told him that I just had the oiled changed 3 weeks ago, and NO report that that fluid was black.
And they test drove it, and said the whine was gone. So I am thinking great, they don't have to mess with my car. And I guess paying the $125.00 was worth that.
So I get into my car and drive it home, testing it at 70 mph and the whine is still there. I call the service guy that wrote up the repair order. Now keep in mind that the Service Manger told me they would "refund the $125.00" if I was not happy.
So the service guy told me that the shop guys can't drive the car over the speed limit. That they didn't hear the whine at 65.
Tomorrow I will be taking the car back, and I will PUT The service manager in my car, and take him for a very long ride. And he and I will go over 70 mph, and trust me they will refund my money and fix my car!
I kinda think because I am a girl, they think I am stupid, BUT they have met their match with me......
Do not give in. Go to the general manager or owner of the franchise if you don't get any satisfaction from the service manager.