A refund for the original part was issued. The part was in two pieces that requires a special vice to get it back together, thus broken.

The thermostat we sent has worked on both SC and NA cars. Many of our overseas customers have received the thermostat and have had zero issues with install. Mistakes do happen in companys. We were trying to handle it the best way possible.

We didn't come out on top in this scenario and neither did the customer. We have no money from the transaction and a "broken" part. The customer is without a part. He was having his coolant system flushed to install other items at the time. He may have failed to mention that one of the other parts he had also did not work (different company).

Yes the customer is always right, but the original agreed upon transaction was not met, and thus we could not send out another thermostat free of cost.

If you purchased brake pads from Brakeworld and they sent you the wrong ones (happens a lot, not a knock on them) would you take apart the pad and send them back and expect a refund?