Thread: Bad Customer Service
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Old Apr 10, 2008 | 08:58 PM
  #27 (permalink)  
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corfire
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Joined: Dec 2007
Posts: 392
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From: Rathdrum, Idaho
Default Re: Bad Customer Service
The pros and cons given on here don't really matter much. Bottom line is you are getting bad press. I think you should refund the guy all his costs, and give him a new correct part at a big discount, if he actually wants one anymore (free would be better). Also, let him know that you are sorry for all of the inconvenience the mistake you made created. It's call customer service with a smile!
 
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