Originally Posted by FP
Let me see if I can put this in perspective. The vendor sent you the wrong part (his bad), but was/is willing to send you the correct part, and compensate you for the shipping? So far so good?
You send him the original part that your mechanic broke (your bad) and you want a full refund for the broken part? Why should the vendor eat that? I think your mechanic should eat that. No one told him to take it apart.
You are mad because you had to pay to have the original part taken out and re-installed. (I think the vendor should eat that cost as he was at fault for sending you the wrong part)
Do I have it right?
First the part is not broken, but taken apart. I never asked for a full refund as a matter of fact i never asked for anything. I was expecting to just get another Tstat that fit, case closed. Trust me when I say he (TVT) wasn't this accomodating in the phone call that led up to this. I got inconvenienced with you sending me the wrong part now you get inconvenienced and put the tstat back together. Am I wrong, YES, is he wrong, yes. When both partys have wrong the vendor should in good custmoer service realize he is the reason all this went down and just send out a new T stat without me having to pay twice for it. Sorry for inconveniencing you TVT with having to put the stat back together, but consider what I have been through, YOUR CUSTOMER!