Thanks 04Fire... I did call Chrysler regarding the issue but they said that it's a specific dealership problem and the dealership that I bought my car from is out of business. Just unfortunate for me! Believe me I have tried calling, writing letters, sending emails and even posting comments (like this one) and all I get from the various dealerships that I have taken my car to and called is ..."The Heated seat system is faulty in '04's, especially on the drivers-side." So if yours is working properly and you've had no issue's, consider yourself lucky. But after reading these post and hearing soooo many complaints about the seats, I just don't have any faith in them. I truly think they are a design flaw from Chrysler.