So, another two days in the shop and got the car back last night all fixed. A total of five days over two visits for the dome light to be fixed (not more that a ten minute job as the part is held in with one screw on each side) and the seat back to be replaced because the heater wasn't working. But at least I had a loaner the whole time. I guess on a scale of ten the service dept. would have to get about a six.