Originally Posted by CTD-Germany
@Ronman,
we are sorry to hear, that you have an disagree with us. But if you look to your mail list, you will see, we have answered all your mails.
We received your last mail (you have canceled your order) on August 23rd, 01:53 CET.
We told you, to do a refund to your credit on August 23rd, 14.05 CET.
We have send back your money on August 30th, by a refund to your credit card. (I hope you not got a double refund)
We think this is acceptable.
BTW:
You must have receive a letter (Gutschrift - Refund). Ok, the days to arrival can be approx. 10 business days.
Best Regards
Tino Guettler
CTD-Germany
You know that is not true Tino. If I had received this imaginary e-mail you speak of, I would not have resorted to disputing the charge with American Express. My order was dated August 3 and you promised to ship it out August 11 or 12. As of August 23, you had done nothing with my order. When I cancelled it, all you said was I will credit your money in a few days. I asked the status of it a few days later and you didn't answer. Its unfortunate how things ended up. I wish you luck in your business. I am glad other people have had better luck.
Ron