I've been quite sick the last few days. I don't want to do anything but lay in bed. But I got hungry, and the dog looked bored so I decided to go for a drive.

I walked around the car and noticed some loose bits in the trunk. I opened the hatch and found that they DIDN'T REASSEMBLE THE TRUNK! I wasted money on diagnosing the locks and they didn't even have the courtesy to put the damn thing back together.




I was livid.

I called them at noon and asked to speak with Don, the service manager. After a long hold, I finally got through to him.

ME: "This is Jesda, I brought in an SRT6 and picked it up yesterday. I found a bunch of interior trim pieces all over the trunk. You guys never put it back together. I told you last week that I was picking up the car on Monday..."

DON: "Oh, yeah he must have thought that we were gonna replace the..."

ME: "I CALLED YOU THURSDAY AND TOLD YOU I WAS PICKING UP THE CAR MONDAY AFTERNOON. THATS FOUR DAYS NOTICE TO PUT THE CAR TOGETHER."

DON: [silence]

ME: "I HAVE SCHOOL, WORK, AND I'M SICK. I FEEL LIKE CRAP AND I DON'T HAVE TIME TO DEAL WITH THIS NONSENSE. I'M COMING OVER THERE AND YOU ARE GOING TO FIX IT RIGHT NOW. SEE YOU SOON."

I hung up. I headed up the road and pulled right into their service bay (blasting Phil Collins), got out, and slammed the door hard. I was right on the verge of blowing up at these people for all of their repeated screw-ups.



I walked up to a little lady at the service desk and said, "Hey, I'm JESDA I spoke to DON about..."

And before I could finish, my service writer Greg ran up and apologized. I handed him my keys and he pulled it into the garage.



The guys in the garage started yelling at each other.

Finally, after over an hour of sitting there in the waiting room hacking, sneezing, and coughing, I got my car back.



Grr. Royal Gate Chrysler sucks.