I've been quite sick the last few days. I don't want to do anything but lay in bed. But I got hungry, and the dog looked bored so I decided to go for a drive.

I walked around the car and noticed some loose bits in the trunk. I opened the hatch and found that they DIDN'T REASSEMBLE THE TRUNK! I wasted money on diagnosing the locks and they didn't even have the courtesy to put the damn thing back together.




I was livid.

I called them at noon and asked to speak with Don, the service manager. After a long hold, I finally got through to him.

ME: "This is Jesda, I brought in an SRT6 and picked it up yesterday. I found a bunch of interior trim pieces all over the trunk. You guys never put it back together. I told you last week that I was picking up the car on Monday..."

DON: "Oh, yeah he must have thought that we were gonna replace the..."

ME: "I CALLED YOU THURSDAY AND TOLD YOU I WAS PICKING UP THE CAR MONDAY AFTERNOON. THATS FOUR DAYS NOTICE TO PUT THE CAR TOGETHER."

DON: [silence]

ME: "I HAVE SCHOOL, WORK, AND I'M SICK. I FEEL LIKE CRAP AND I DON'T HAVE TIME TO DEAL WITH THIS NONSENSE. I'M COMING OVER THERE AND YOU ARE GOING TO FIX IT RIGHT NOW. SEE YOU SOON."

I hung up. I headed up the road and pulled right into their service bay (blasting Phil Collins), got out, and slammed the door hard. I was right on the verge of blowing up at these people for all of their repeated screw-ups.



I walked up to a little lady at the service desk and said, "Hey, I'm JESDA I spoke to DON about..."

And before I could finish, my service writer Greg ran up and apologized. I handed him my keys and he pulled it into the garage.



The guys in the garage started yelling at each other.

Finally, after over an hour of sitting there in the waiting room hacking, sneezing, and coughing, I got my car back.



Grr. Royal Gate Chrysler sucks.

 

And I see they didn't vacuum it very well either. I'd have a heart-to-heart too.

 

I would have been pissed, too. I have removed and reinstalled the trunk pieces about 4 times now, and it's no picnic.

The side piece goes behind the middle piece, and they didn't push all the clips in the plastic piece. I'd take it back.

 

No matter how mad you get don't hurt the car its not her fault.

 

who do you think you are, Patrick Bateman?

 

LOL! that's HILARIOUS!!!!!


sorry to hear about all that trouble though, that sucks...

 

I LOVE that film!

 

Your dealer sounds like the one I first took my car to.

 

So... update!


Picked up the sign. $19 with tax.


I bought an eight-foot pole to mount the sign so I wouldn't have to hold it up.


Early this morning I loaded it up in the Crossfire along with a print-out of the email from the city of Ellisville authorizing me to picket and a two-page explanation of my complaint.

 

Stopped at Office Depot to pick up a file folder to hold my papers.


Parked across the street.


Stood on the sidewalk in front of the dealership at 9:00a.


About ten minutes later two managers came outside to greet me. It was rush hour, so even after just ten minutes several cars had already driven by. A woman in a Town and Country leaving the dealership asked me about what happened and I told her.
The two guys offered to have me come inside and discuss the issue, so I followed them in.

The older guy on the right is Curtis Pratt, the service director. I can't remember the name of the other guy, but both of them were friendly and professional. I handed each of them a copy of my complaint. They clarified things for me, and I did for them. I made it clear that the main reason I was out there was because Greg got online and bumped the thread with his poorly written response.

We talked about the limited amount of training DC gave its dealer techs, and that the training program ended years ago. We both agreed that the Daimler merger and unmerger was difficult for everyone.

Curtis very politely apologized for what happened and I thanked him and accepted. He assured me that he would have a serious talk with Greg about the incident, and I told them both that I appreciated them taking them time to kindly sort out the issue. I said I'd go online to the forums and clubs I posted on and note that I did receive an apology.

So, I'm happy! It was 40F outside so I'm glad they came outside quickly. Its unlikely I'll be going back for service and parts, but I'll cease mentioning them again and move on.

This thread explains why I bought a sign and picketed:
https://www.crossfireforum.org/forum...ght=royal+gate

 

Jesda,

I don't care what anyone says, you ROCK!

I was amassed with what happened to your car the first time I read it in the original thread but you have taken getting even to an art. My hat is off to you my friend. Too bad you couldn't get a picture of the General Manager's face when he looked out the window!

Stay safe...


Respectfully,


Paul (MisterTaz)

 

stugots!!!!!!!!!!

 

This thread gives me some ideas . They blamed his issue on poor training from Diemler, interesting, now , 10 years later, they blame it on Fiat. Fiats customer service number is staffed by people with thick Ukranian accents that speak poor english.

 

I bet half of your panel retainer clips are broken. Squirrel Crusher

 

The clips that hold the two roof panels in the trunk are beggars to locate. I was unable to put mine back in. Fortunately my good friend bluecoupe did it for me, he got in the trunk and carefully put the panels in, I found it impossible to do leaning into the trunk.

 

My sigline. There IS a reason for it, yet so many robotic-ally still take their cars to dealers.