Mine was a little crooked as well. With my pulley off and face down,I pulled up on the clutch surface side that had the gap. It still had a slight gap which all but disappeared with a few days of use. Mine was not making a rubbing sound after I adjusted it. Mine also had no shims. I needed them though.They just throw them loose in the box I guess. The box wasn't sealed on all edges, so they easily could have come out. Code 3's customer service sucks. But I must say my pulley works great and has given me zero problems.