sorry to hear this, 'cause he took care of my problem right away, and I haven't had any problems in the 4K miles that it has been on...and I drive her hard when I am out...I keep a spare belt just in case...but belt seems to wearing fine as well...maybe I am just lucky, but I like this pulley...good luck, it will iron out, don't get too upset...we need our custom part makers to stay in business...