Originally Posted by Dan Root
It seems bad from your side but, I know this is a 2 sided agruement. If your order is there GO in and check it out take it for a test drive pick it apart for detailing and then say I've decided to purchase a car some where else thanks anyway !
As for them treating you BADly well,sometimes a customer thinks they're right over a # and are driving people NUTS over a # that is not the DEALERs JOB either way.because you made them NUTS is maybe because you did ! Sorry if the truth hurts but we here are only
hearing YOUR side of a # story that really has very little to do with the car .
As for the owner or son or whoever blew up from your # issue driving him Nuts well he has his own stress points as we all do and maybe his life and problems are BIGGER than A VIN ##.He's only human and etc.Get over it ! Life is to short.
Dan, you obviously haven't been involved in providing customer service in the retail field.
There is a saying that the "Customer is always right". This is just a saying but it symbolizes a policy that the customer should receive satisfaction in every way from the beginniing of the transaction to the end and afterwards. I don't care what the dealers problems may have been, there is no excuse for them acting the way they did. We have to take MTNXFIRE explanation of the dealers response at face value and true. In this case, the customer was waiting for his Xfire that was long overdue, found out on his own that the VIN # was such that indicated the vehicle should have been delivered before other deliveries with later VIN #s. He had every right to enquire and make a point of querying this. He's paying good money for something that includes "service".
As it turns out, he was right as far as the serial # issue went and the dealership should go overboard with an apology. However, do you really think they deserve the benefit of this sale after treating him with what I would call "disrespect".
I don't think so. MTNXFIRE, don't play around with them unless you really think your deposit is at risk. Go somewhere else for proper service.