Originally Posted by mbepic

Dan, you obviously haven't been involved in providing customer service in the retail field.
There is a saying that the "Customer is always right". This is just a saying but it symbolizes a policy that the customer should receive satisfaction in every way from the beginniing of the transaction to the end and afterwards. I don't care what the dealers problems may have been, there is no excuse for them acting the way they did. We have to take MTNXFIRE explanation of the dealers response at face value and true. In this case, the customer was waiting for his Xfire that was long overdue, found out on his own that the VIN # was such that indicated the vehicle should have been delivered before other deliveries with later VIN #s. He had every right to enquire and make a point of querying this. He's paying good money for something that includes "service".
As it turns out, he was right as far as the serial # issue went and the dealership should go overboard with an apology. However, do you really think they deserve the benefit of this sale after treating him with what I would call "disrespect".

I don't think so. MTNXFIRE, don't play around with them unless you really think your deposit is at risk. Go somewhere else for proper service.