If you bash a company like that you have to explain what made you feel that way. They offer products that nobody else bothers to make (or provide) at reasonable prices. They are a small business, so they may not be the fastest to respond. From what I have seen, they always follow through with their sales. I don't think they are going to stiff anyone on this forum, it is too good of an outlet to sell their products that are catering to such a small niche.