I hope you all should never need it. But, after a failed oil change (can't say more without cursing) I had to have mine flat-bedded.

Called the Road Side Assistance for a tow. At this point, with all the other problems I have had with Chrysler and the Dealer, I was done. Until its perfect, I am not even going to open the door (Obviously, I am becomming even more dissatisfied). So, I handed him the manual, and the tool for him to do it.

The manual discribes using the tool in the passengar side lower grill, in the obvious hole, and to Rotate Left to remove.

Well, this isn't correct. But, I will get back to that. This (ahem) "person" started jamming the tool in the hole and twisting and prying like he was drilling for gold. As a result, he completely ruined the grill. I sent this incompetant Jail-House **** Tattoo covered "person" away. (I can't imagine being an elderly minority on some back road and this piece of human waste comes out to 'tow' them).

Lllooonnnggg story short(er). I evicted him. Complained to the Road Side assistance about his competance with this vechile. Also called Chrysler Customer service about there choice in tow companies, their unfamiliarity with the car, and the seedy nature of their employees. Then, called the dealer, who jumped right up, paid for a new towing company to come out and they are paying for that and the replacement partS damaged by the first company, so I don't have to go through all the claims problems.

Anyway, how to remove the grill and access the hook...

The manual IMPLIES it is a scew you must find with the tool to release the grill (same as so many other higher end cars). However, this is not the case. There is no screw. There are two ways to remove it:

1) Insert the tool in the hole describe in the manual, at a 45 angle to the grill (Point outward, handle toward the centre of the car). There is a little slot the tool fits into. Then, by prying GENTLY to the left you release the catch and remove the grill peice. *I DO NOT RECOMMEND DOING THIS* you still run a high risk of damanging the soft plastic grill.

2) The best way to remove it is, turn the wheels as far Left as possible. In the wheel well, at the front is a little access panel you can easly snap off, then reach in and detatch the grill from the inside. Thus you don't pry agains the grill plastic.

Moral(s) of the story: If you need to flat bed the car, remove the grill youself (with method two above). If you are in middle Indiana and need a tow, and use Road Side Assistance, and do NOT accept service from Twin Towing of Anderson (You dont want to meet this fellow, if you are stranded). NEVER EVER EVER allow Payton Well's Chrysler in Anderson Indiana to even open the door to your Crossfire let alone do any work (On a personal level they are great and do whatever they can for you, they really do try and bend over backwards to make things easy and better. Technically, however, they are completely inept and have not done a single piece of service for me either Right the frist time, nor right any followup times. I've really tried to keep an open mind about these folks, and don't want to bam them publiclly, like this. But, they are really and truely unable to effectively and safely work on this car, certified or not).

Wow! This was way to long, and I didn't even go into half of it (Sides, you folk all love this car, and don't what to hear the fustration of someone who's feelings have been just declining every day of ownership. I'll never get a Chrysler again, and I will most likely be dropping this car as soon as possible).

Hope your experiences are better.
Bye!